CUSTOMER SATISFACTION POLICY
PERAKENDE VE TEKSTİL A.Ş. has embraced the fundamental idea of operating in complete compliance with ISO 10002 Customer Satisfaction Management System requirements. Within the framework of equality, respect for human beings, and awareness of corporate and social responsibility, it seeks to continuously develop and renew with an open, trustworthy, scientific, and innovative approach.
To guarantee and consistently raise customer satisfaction;
- Customer privacy is protected to the highest possible standard, and our customers are kept informed at all stages of the process.
- Requests, recommendations, grievances, and feedback from customers are assessed and handled in compliance with the principles of openness, impartiality, equity, security, and confidentiality.
- Permanent improvements are methodically incorporated into our procedures by addressing the underlying causes of complaints.
- We continuously evaluate and enhance our procedures to raise the quality of our services.
- We build relationships with our clients based on open, sincere, and prompt communication; information is shared in an intelligible manner.
- We place a high priority on training initiatives to raise our employees' qualifications.
- Requirements are fully implemented, updates are adhered to, and domestic and international quality standards and consumer rights laws are regularly monitored.
- Within the framework of explicit consent and applicable laws, our customers' personal data is processed and carefully safeguarded in compliance with the Law on the Protection of Personal Data No. 6698 (KVKK), honesty standards, and the law.
Our customers are the most valuable stakeholders, as they assess the quality of the products and services we provide and influence the future of our company. Consequently, our customer satisfaction policy is a shared responsibility of all our employees and serves as a framework for cultivating a customer-centric culture.
Our Customer Communication Channels:
Our customers have the option to submit their requests, ideas, complaints, and feedback via communication channels such as fax, telephone, and email. All notifications are sent to the appropriate units, and they are meticulously followed up on and resolved in a timely manner.
We are dedicated to maintaining the highest level of customer satisfaction and continuous improvement at our Çorlu and Bitlis campuses as EREN PERAKENDE VE TEKSTİL A.Ş.
